24 automobile insurance firms graded on client satisfaction
Erie Insurance policyholders ar the happiest with their automobile insurance shopping for expertise, in step with a replacement J.D. Power shopper studie.Erie Insurance outscored its competitors to win the highest spot for providing a satisfying automobile insurance purchase expertise for the third year during a row. Ameriprise and also the Hartford tied for second, CSAA Insurance cluster came in fourth and Amica Mutual rounded out the highest 5. Here are the whole rankings:
Average car insurance rates are increasing and while many drivers are shopping for new coverage, most are sticking with their current car insurance company.
The J.D. Power 2015 U.S. Insurance Shopping Study reports that auto insurance rates jumped an average of 2.1 percent in 2014. This was on top of an increase of 2.5 percent in 2013.
Two years of increases has led some drivers to start shopping their coverage, yet insurer close rates -- the industry term for converting a potential client to a new policyholder -- dropped to 13 percent from 18 percent in the 2014 report.
Nearly 40 percent of those surveyed shopped their coverage in 2014. This was an increase of 7 percent over the previous year. Despite looking around, fewer drivers actually switched, with 29 percent who shopped signing up with a new insurer. This is a significant drop from the 37 percent of shoppers who jumped ship in 2013.
